Privacy Policy
Hectapure Privacy Policy
This Privacy Policy explains how Hectapure collects, uses, and protects customer information submitted through the website, WhatsApp, forms, order requests, and support channels.
Last updated: 2026
Information we may collect
When users submit forms, place an order request, contact support, or interact with the website, Hectapure may collect information such as:
- ✓Name
- ✓WhatsApp number / phone number
- ✓Alternate phone number if submitted
- ✓Email address if submitted
- ✓City / pincode
- ✓Address for delivery or installation
- ✓Product interest
- ✓Selected product / variant
- ✓Water source
- ✓TDS level if submitted
- ✓Installation requirement
- ✓Enquiry message
- ✓Order request details
- ✓Warranty/support request details
How Hectapure uses your information
Hectapure uses submitted information to provide product guidance, order confirmation, delivery support, installation support, warranty assistance, customer support, offer communication, and service-related communication.
- ✓Help users choose the right RO model
- ✓Confirm product, variant, price, offer, and availability
- ✓Confirm delivery and installation support
- ✓Respond to enquiries and support requests
- ✓Share order or warranty-related updates
- ✓Improve website experience and customer communication
- ✓Prevent misuse or fake enquiries
Communication consent
By submitting a form, order request, enquiry, warranty request, or WhatsApp request on the Hectapure website, the user agrees that Hectapure may contact them through WhatsApp, phone call, SMS, or email, where permitted and relevant for product guidance, order confirmation, delivery, installation, warranty, or support communication.
WhatsApp / Phone: 9311198198
Email: hectapure@gmail.com
Website analytics and tracking
Hectapure may use website analytics, cookies, pixels, tags, or similar technologies to understand website performance, improve user experience, measure campaigns, and improve product or support communication.
This may include tools such as Google Analytics, Google Tag Manager, Google Ads conversion tracking, Meta Pixel, or similar tracking systems.
Tracking tools may collect technical information such as page visits, device/browser information, approximate location, campaign source, and interaction events.
Cookies
Cookies and similar technologies may be used to remember user preferences, improve website performance, support cart/session behavior, prevent repeated popups, understand traffic, and improve marketing performance.
Users may manage or block cookies through browser settings, but some website features may not work properly if cookies are disabled.
Cart and order request information
When users add products to cart or submit checkout/order request details, the website may store cart/session information and submitted order data for manual confirmation.
In Phase 1, checkout works as an order request/manual confirmation flow. No payment gateway is active unless added later.
Warranty and support information
If users submit warranty or support information, Hectapure may use it to verify product details, order details, warranty eligibility, filter replacement status, service location, and support requirement.
When information may be shared
Hectapure may share limited information only when necessary for business operations, such as delivery, installation support, authorized service support, website hosting, analytics, communication tools, or legal compliance.
Hectapure does not sell customer personal information.
Third-party platforms
If users click Amazon, WhatsApp, social media, payment links, or third-party links, those platforms may have their own privacy policies and terms. Hectapure is not responsible for third-party platform privacy practices.
Data security
Hectapure aims to use reasonable safeguards to protect submitted information. However, no online transmission or storage method is completely risk-free. Users should avoid sharing unnecessary sensitive information through forms.
User responsibilities
- ✓Submit accurate contact and order details
- ✓Do not submit fake enquiries
- ✓Do not share unnecessary sensitive personal information
- ✓Keep invoice/order/warranty details safe
- ✓Contact Hectapure if submitted information needs correction
Correction or privacy questions
Users can contact Hectapure to request correction or clarification about information submitted through the website.
Email: hectapure@gmail.com
WhatsApp / Phone: 9311198198
Updates to this Privacy Policy
Hectapure may update this Privacy Policy from time to time as website features, tracking tools, order flow, CRM, warranty, or support systems evolve.
Privacy Help
Have a privacy or support question?
Contact the Hectapure team for help with product enquiries, order support, warranty support, or privacy-related questions.
FAQ
Privacy Policy FAQ
Simple answers about collected information, communication, cookies, third-party links, and corrections.