Hectapure Terms & Conditions

By using the Hectapure website, you agree to use it for lawful purposes and genuine product, order, warranty, installation, or support enquiries only.

Product images, specifications, prices, variants, badges, offers, product availability, Amazon links, and delivery/installation information are shown for customer guidance and may be updated from time to time.

Final product suitability, delivery, installation, and offer confirmation may be verified by the Hectapure team before dispatch.

Some Hectapure models may have color variants, purification variants, or future variant options. Blitz / Swift / Soliv may support White + Blue and Black + Gold variants. Prizm may support purification variants such as RO + UF + UV, RO + UF + Zinc Copper Alkaline, and UF + UV.

Variant-specific image, price, stock, specification, and Amazon URL may differ.

In Phase 1, website checkout works as an order request and manual confirmation flow. The order is confirmed only after Hectapure team verification through WhatsApp, call, or email.

Hectapure may contact the customer to verify these details:

• ✓Product selection
• ✓Variant
• ✓Address
• ✓Pincode
• ✓Delivery support
• ✓Installation support
• ✓Offer details
• ✓Water source / TDS if needed

This website currently supports COD / Pay after confirmation / Manual confirmation. It does not show payment successful confirmation because payment gateway handling is not active yet.

MRP, selling price, coupon discount, exchange offer, promotional offers, and Amazon pricing may change without prior notice. Final applicable offer may depend on:

• ✓Product
• ✓Variant
• ✓City / pincode
• ✓Delivery support
• ✓Installation support
• ✓Active campaign

Hectapure does not promise a fixed discount unless a specific active offer is configured and confirmed by the team.

Some Hectapure products may also be available on Amazon. If a user opens Amazon, Amazon's own pricing, stock, delivery, payment, return, refund, and order handling terms apply. Hectapure website pricing and Amazon pricing may differ.

24 Months Filter Life applies under normal usage conditions. Actual filter life can depend on water source, TDS, usage volume, sediment level, smell/contamination level, and site condition.

Under normal usage conditions, if any applicable filter fails before 24 months, Hectapure will replace it free of cost as per warranty terms.

Filters are not covered if damage/failure is caused by abnormal water quality, foul smell, contaminated input water, misuse, unauthorized repair/service, or site conditions outside normal usage.

TDS suitability differs by model and variant. Mooner supports up to 3000 ppm under normal usage conditions; other products have their own approved limits. Expert confirmation is recommended for abnormal, highly contaminated, or uncertain water conditions.

Delivery and installation support may depend on product, pincode, city, serviceability, and site condition. Hectapure team may confirm delivery and installation support before dispatch.

When users submit enquiry/order/contact/warranty forms, they agree that Hectapure may contact them through WhatsApp, phone, SMS, or email for product guidance, order confirmation, delivery, installation, warranty, offer, and support communication.

• ✓Provide correct name, phone, WhatsApp, address, city, and pincode
• ✓Select the correct product and variant
• ✓Share correct water source/TDS details if available
• ✓Follow usage and care guidance
• ✓Avoid unauthorized repair or modification
• ✓Keep invoice/order details safe
• ✓Replace filter kit after 24 months to keep extended Pump & SMPS warranty eligibility

Hectapure aims to keep website information accurate, but content may be updated or corrected over time. Hectapure is not responsible for issues caused by misuse, unauthorized repair, abnormal water quality, external electrical/plumbing issues, incorrect site conditions, or third-party platform terms.

Email: hectapure@gmail.com

WhatsApp / Phone: 9311198198