5-Year Warranty Support
2-Year Unconditional + 3-Year Extended Warranty on Pump & SMPS.
Support
Hectapure Warranty Terms
Understand Hectapure's warranty support, filter life guidance, and service conditions before purchase.
Warranty Summary
5-Year Warranty: 2-Year Unconditional + 3-Year Extended Warranty on Pump & SMPS
Hectapure offers 5-year warranty support: 2-year unconditional warranty plus 3-year extended warranty on Pump & SMPS, as per warranty terms.
2-Year Unconditional Warranty
Primary warranty support during the unconditional warranty period, as per warranty terms.
3-Year Extended Warranty on Pump & SMPS
Extended support on Pump & SMPS after the unconditional warranty period.
24 Months Filter Life
Designed for longer filter life under normal usage conditions.
Included
What is covered
- Product functional issues under warranty terms
- Pump & SMPS extended support after unconditional warranty period
- Manufacturing defects as per policy
- Service guidance through Hectapure support
Exclusions
What is not covered
- Physical damage
- Damage due to misuse or unauthorized repair
- Consumable parts after applicable period
- Water quality/site condition related issues outside normal usage
- Damage due to voltage fluctuation, external plumbing issues, or improper installation by unauthorized technician
Extended Warranty Eligibility
Filter replacement is required for extended Pump & SMPS support.
The 3-Year Extended Warranty on Pump & SMPS is valid only if the customer replaces the filter kit after every 24 months through Hectapure/authorized service support.
If the filter kit is not replaced after 24 months, extended warranty claims on Pump & SMPS may not be accepted because old or choked filters can reduce proper water supply to the pump and may cause pump damage.
Filter Life and Filter Replacement
Filter support depends on normal usage conditions.
Under normal usage conditions, if any applicable filter fails before 24 months, Hectapure will replace it free of cost as per warranty terms.
Filters are not covered if damage or failure is caused by abnormal water quality, foul smell, contaminated input water, misuse, unauthorized repair/service, or site conditions outside normal usage.
Filter Life
What does 24 Months Filter Life mean?
Filter life depends on water source, TDS, usage volume, and site condition. Under normal usage conditions, Hectapure is designed to support longer filter life and lower maintenance stress.
Service and installation support
- Installation support depends on serviceable location.
- Team confirms delivery and installation before dispatch.
- Expert confirmation is available before purchase.
Warranty Support
Need warranty help?
Contact support, ask an expert, or message the Hectapure team on WhatsApp for warranty and product guidance.
FAQ
Warranty questions
Clear answers about Hectapure warranty and support terms.
5-Year Warranty support includes 2-year unconditional warranty plus 3-year extended warranty on Pump & SMPS, as per warranty terms.
It covers eligible product functional issues and manufacturing defects during the unconditional warranty period, as per warranty terms.
Pump & SMPS receive extended warranty support after the 2-year unconditional warranty period, as per warranty terms.
No. The 3-Year Extended Warranty on Pump & SMPS is valid only when the filter kit is replaced after every 24 months through Hectapure/authorized service support.
Extended warranty claims on Pump & SMPS may not be accepted because old/choked filters can affect proper water supply to the pump.
Under normal usage conditions, applicable filter failure before 24 months will be replaced free of cost as per warranty terms.
No. Up to 24 months filter life is conditioned on normal usage and can vary with water source, TDS, daily usage, sediment, contamination, and site conditions. TDS capability is a separate model-specific specification; it is not a universal filter-life guarantee.
Contact Hectapure support with your product details, order information, and issue description. The team will guide the next steps.
Warranty registration and support flow may vary by purchase channel. Keep your invoice/order details safe and contact Hectapure support for guidance.