Return / Moneyback Policy

Hectapure Return & Moneyback Policy

This policy explains return, cancellation, and 15-Day Moneyback support for Hectapure website order requests and customer support cases.

Last updated: 2026

15-Day Moneyback support as per policy terms

Order requests are confirmed manually before dispatch

Return eligibility depends on product condition and case review

Amazon purchases follow Amazon's own return terms

Support is available through WhatsApp, phone, and email

15-Day Moneyback Support

Hectapure offers 15-Day Moneyback support to give customers confidence before ownership. Eligibility depends on product condition, installation status, usage, issue type, and policy review.

The moneyback period is counted from delivery/installation confirmation, as applicable.

Moneyback support is not meant for misuse, damaged products, unauthorized modification, abnormal site conditions, or cases outside policy terms.

Order request and cancellation

In Phase 1, website checkout works as an order request and manual confirmation flow. The order is confirmed only after the Hectapure team verifies product selection, variant, address, delivery, installation, offer, and customer confirmation.

Before dispatch, customers may request cancellation before dispatch confirmation. After dispatch / after installation, return or moneyback requests will be reviewed as per policy terms.

When a return or moneyback request may be considered

✓Product delivered is different from confirmed product/variant
✓Product has a verified functional issue covered under policy terms
✓Installation/support issue is verified by Hectapure team
✓Request is raised within the eligible policy period
✓Product is available for inspection or pickup where applicable
✓Product, accessories, documents, and packaging are available where required

Cases that may not be eligible

✓Physical damage after delivery/installation
✓Damage due to misuse, mishandling, or unauthorized repair
✓Product modified, opened, or serviced by unauthorized person
✓Abnormal water quality, contaminated input water, foul smell, or site condition issues outside normal usage
✓Electrical voltage fluctuation, external plumbing issue, or improper installation by unauthorized technician
✓Missing product parts, accessories, invoice/order details, or warranty information
✓Change of mind after successful installation and product verification, unless approved under policy review
✓Amazon or third-party platform purchases, which follow their own terms

How moneyback requests are reviewed

Customers can contact Hectapure support with order details, product name, variant, installation details, issue description, photos/videos if required, and contact information.

✓Customer contacts Hectapure support
✓Team reviews order/product details
✓Issue and eligibility are checked
✓Product inspection or support verification may be requested
✓Approved cases are processed as per policy terms

Processing timeline may depend on product inspection, pickup, verification, and payment method if applicable.

Support-first approach

If a product issue is reported, Hectapure may first offer troubleshooting, technician support, replacement of eligible part, or product support before approving moneyback, depending on the case.

The goal is to resolve the customer's issue quickly and fairly.

Product condition requirements

✓Product should not be physically damaged
✓Product should not be modified or opened by unauthorized person
✓Accessories, fittings, documents, and packaging should be available where required
✓Customer should share correct issue details
✓Inspection/pickup should be supported where applicable

Warranty and filter-life note

Return / Moneyback Policy is separate from warranty support.

5-Year Warranty: 2-Year Unconditional + 3-Year Extended Warranty on Pump & SMPS, as per warranty terms.

The 3-Year Extended Warranty on Pump & SMPS requires filter kit replacement after every 24 months through Hectapure/authorized service support.

View Warranty Terms

Amazon purchases

If a customer purchases a Hectapure product through Amazon, Amazon's own order, payment, delivery, return, refund, and replacement terms apply. Hectapure website policy may not apply to Amazon orders unless specifically confirmed by the Hectapure support team.

How to contact Hectapure support

WhatsApp / Phone: 9311198198

Email: hectapure@gmail.com

Please share:

✓Name
✓WhatsApp number
✓Order ID / invoice details if available
✓Product name and variant
✓Delivery/installation date
✓Issue details
✓Photos/videos if requested

Support

Need help with a return or moneyback request?

Contact the Hectapure team with your order details and our support team will guide you through the next step.

Contact Support WhatsApp Support

FAQ

Return / Moneyback Policy FAQ

Simple answers about 15-Day Moneyback support, cancellations, Amazon purchases, and support review.

Yes, Hectapure offers 15-Day Moneyback support as per policy terms. Eligibility depends on product condition, installation status, issue type, usage, and policy review.

The 15-day period is counted from delivery/installation confirmation, as applicable.

Yes. Since website checkout works as an order request/manual confirmation flow in Phase 1, customers can request cancellation before dispatch confirmation.

Hectapure may first provide troubleshooting, technician support, eligible part replacement, or product support. Moneyback approval depends on case review and policy terms.

Physical damage after delivery/installation, misuse, mishandling, unauthorized repair, or unauthorized modification may not be eligible.

Amazon purchases follow Amazon's own order, return, refund, delivery, and replacement terms. Hectapure website policy may not apply to Amazon orders unless specifically confirmed by support.

Contact Hectapure on WhatsApp/Phone 9311198198 or email hectapure@gmail.com with order details, product name, variant, issue description, and photos/videos if requested.

No. Return / Moneyback Policy is separate from warranty support. Warranty coverage follows Hectapure warranty terms.